We’ve got you covered
Every Elite Leather Co. piece is built with care and backed with confidence. If something doesn’t hold up the way it should, we’re here to make it right.
If you have a warranty issue, just fill out the form below.
Our team will walk you through the next steps. Please have your original receipt and photos ready. This helps us move quickly on your claim.
Please email a copy of your purchase receipt
The Fine Print
Frames & Springs
All Elite Leather Company frames and spring systems are covered under a limited lifetime warranty against manufacturing defects. This warranty applies to normal residential use and does not cover commercial settings, damage from misuse, or modifications made after delivery.
Seat Cushions
Seat cushions are warranted for three (3) years against loss of resiliency. Softening over time is expected and not considered a defect. Regular rotation will help maintain shape and comfort.
Leathers & Fabrics
Our leathers and fabrics are covered for one (1) year against manufacturer defects, such as splitting or abnormal fading, under normal indoor residential use. Natural variations in leather grain, texture, or color are part of the material’s character and not considered defects.
Workmanship
We guarantee all craftsmanship for one (1) year from the date of delivery. This includes seams, stitching, and tailored detailing. Issues caused by abuse, exposure to direct sunlight, moisture, or improper cleaning are not covered.
What’s Not Covered
Damage from pets, spills, or cleaning products
Exposure to sun, heat, or humidity
Customer-applied treatments or repairs
Normal wear and tear, pilling, or dye lot variations
How to Submit a Warranty Claim
Warranty claims must be initiated through the original retailer where the furniture was purchased. That retailer will contact Elite Leather Company (ELC) on your behalf to begin the service process.
To process a claim, we require:
Proof of original purchase (e.g., invoice or receipt)
Completed warranty registration (if applicable)
Images and/or inspection
Warranty coverage applies only to the original purchaser and can’t be transferred.
What We’ll Take Care Of
ELC’s responsibility under this warranty is limited to repairing or replacing parts found to be defective in materials or workmanship, at our discretion.
ELC will determine:
Whether a defect exists
The cause of the defect
The best solution (repair or replacement)
If an inspection is necessary
We reserve the right to inspect any product at our facility. If inspection is required, the item must be thoroughly cleaned prior to return. Shipping costs to and from our facility are not covered under this warranty.
If identical materials are unavailable, we may substitute with similar goods of equal quality. We do not cover any labor charges associated with non-warranty repairs.
Our liability will never exceed the original invoice price to the retailer. Please note: repairs, when required, may take several weeks or months depending on part availability and scheduling.
Sales Representative Inspection Policy
If a product inspection is required by an ELC sales representative:
The item must be transported to the retailer’s warehouse for review.
If in-home inspection is unavoidable, a store representative must accompany our team member. No exceptions.
Representatives are not authorized to enter private residences unaccompanied.
Cancellations & Returns
Special orders can’t be canceled or returned, except in rare, approved cases.
For non-custom items, return authorization must be requested within 7 days of delivery. All returns require prior written approval. No credits or allowances will be issued for unauthorized repairs, returns, or deductions.
To request return consideration, contact our Customer Service Department directly.
Repairs & Local Service
All local repair work must be submitted with a written estimate for prior approval by ELC. Unauthorized service or deductions will not be credited.
Shipping Policy
All shipments leave our facility FOB Gardena, CA via the carrier selected by the customer.
For safest transport, we recommend using a furniture-specialized carrier. ELC is not responsible for freight timelines or delays.
Inspect Your Delivery
All items must be inspected for visible damage before signing the bill of lading. If damage is present:
Note it clearly on the freight bill before accepting the delivery.
Carriers may deny claims if damage isn’t noted at delivery.
You must file freight claims directly with the carrier. ELC is not responsible for filing freight claims.
To file, you’ll need:
The invoice
Bill of lading
Freight bill from the carrier
All original packaging (do not discard)
Lost or Damaged Shipments
Our furniture is packaged according to industry-standard transit requirements. Once goods are signed for in “good condition,” responsibility passes to the freight carrier.
If damage or shortage is discovered upon delivery, note it on the freight bill immediately. If items are missing from a multi-piece shipment, the shortage must be documented by the carrier on delivery.
For concealed damage (e.g., internal cracks or rubs), notify your local freight agent immediately for inspection. Retain all original packaging until the inspection is completed. Failure to follow these steps may void the ability to file a claim.
Legal & Warranty Limitations
All implied warranties, including those of merchantability or fitness for a particular purpose, are limited to the duration of the express warranty coverage.
ELC will not be liable for any indirect, incidental, or consequential damages related to the use—or inability to use—any of our products.
Note: Some states do not allow limitations on implied warranties or exclusions of incidental damages, so these limitations may not apply to you.
This warranty gives you specific legal rights. You may also have other rights depending on your state.
Dispute Resolution & Arbitration
Any dispute or claim relating to the purchase, sale, or use of ELC products—including warranty issues—will be resolved through arbitration administered by the American Arbitration Association under its consumer arbitration rules.
The arbitration will take place in Orange County, California, and the judgment may be entered in any court of jurisdiction.
Need Help?
Still have questions about your warranty or a possible claim? Contact our Customer Service team—we’re happy to walk you through the process.